ID Center

University of Mississippi

Ole Miss Express – Frequently Asked Questions
(Updated 5/14/08)

Please read the following information carefully.
Any questions may be directed to the ID Center at (662) 915-7423 or by e-mail: omexpres@olemiss.edu.

Ole Miss Express is an optional declining balance spending account usable at select locations on and off campus.

Q: How do I get an Ole Miss Express account?
A: Deposit funds at the ID Center in Johnson Commons, the UM Box Office in the Student Union, the Bursar’s Office in Martindale, Crosby or Stockard-Martin Fluff and Fold Laundry. You are able to access funds using the Ole Miss ID card.

Q: What is the difference between Ole Miss Express and Flex Dollars?
A: Ole Miss Express is campus wide (i.e. bookstore, copy machines, food locations) and select off campus locations. Flex is restricted to food locations on campus, including prepared food locations, vending machines, coffee shops, and convenience stores.

Q: Can I charge Ole Miss Express deposits to my Bursar bill?
A: Requests to bill Ole Miss Express to a student’s Bursar account are granted only before the start of each semester or upon approval through the Office of Financial Aid. Financial aid deferment requests must be submitted through the Office of Financial Aid website.

Q: Can I get cash off of my Ole Miss Express?
A: Participants may not withdraw cash from their Ole Miss Express account. All refund requests must be submitted in writing to the ID Center. Refunds take at least 10-14 days to process, and are subject to approval. Refunds to students upon graduation will be processed without charge. All others require a $20 processing fee which is deducted from the member’s account before the refund is applied to the student’s Bursar account.

Q: How do I find out my balance on my Ole Miss Express account?
A: ID card account balances may be viewed at the ID Card Center, sales locations, or deposit locations only. Account balances are not available by phone or online.

Q: What do I do if I have lost my ID card?
A: Report the card lost by calling the ID Center (915-LOST) during regular business hours, 8:15 a.m., to 4:45 p.m., Monday through Friday. Any other time, you may call the University Police Department (915-7234). They will flag the account as “lost,” and no one will have access to funds, access, or activities on your account. A replacement may be purchased or the hold lifted by visiting the ID Center.

Ole Miss Express refund policy:
All refund requests must be submitted in writing to the ID Center. Refunds take at least 10-14 days to process, and are subject to approval. Refunds to students upon graduation will be processed without charge. All others require a $20 processing fee which is deducted from the member’s account before the refund is applied to the student’s Bursar account. Using the remainder of the balance, de-enrollment, or refund requests will close an Ole Miss Express account.

Freshmen Meal Plan – Frequently Asked Questions
(Updated 5/14/08)

Please read the following information carefully.
Any questions may be directed to the ID Center at (662) 915-7423 or by e-mail: omexpres@olemiss.edu.

All campus-housed freshmen are required to purchase a meal plan BOTH Fall and Spring semesters of their freshman year, regardless of Greek affiliation. If a meal plan is not selected, the 90 meal block will be automatically assessed.

Required Flex Dollars: Beginning with freshmen entering fall 2007, and effective for fall 2008, in addition to meal plans, first-year students will be assessed $200 Flex Dollars per semester and second year students will be provided with $200 Flex Dollars per semester. The Flex Dollar program is designed to supplement students’ campus dining needs. The allotted $200 equates to about $13 per week or about $1.85 per day. Flex dollars can be used at all Ole Miss Dining locations, all on-campus vending machines, and the Starbucks coffee shop in the Ole Miss Bookstore. In fall 2009, all first, second, and third year students will be provided with Flex Dollars. In fall 2010, all undergraduate students will be provided with Flex Dollars. Flex Dollars are billed to the student’s account along with other registration charges and the Flex Dollars will set up automatically on the Ole Miss ID Card.

Meal plan refund policy: Meal plans are refunded only to commuting freshmen, non-freshmen, and to students that are no longer enrolled at the university. Meal plan refunds are based on the block (meals per semester) portion of the meal plan and are calculated using the following schedule:
Computed from the first day of class:
First five working days: 90%
Between 6 and 10 working days: 70%
Between 11 and 15 working days: 50%
Between 16 and 20 working days: 30%
After 20 working days: 0%

No changes or refunds are available for summer meal plans after start of the session.

Flex Dollars refund policy: Any remaining balance on a Flex Dollars account is carried forward each semester. Carryover balances may not be used to meet the second semester required meal plan. Flex Dollars amounts deposited as part of the freshman meal plan requirement are not transferable or refundable except in cases of official withdrawal from the university or upon graduation. All other refund requests will be honored only after proof of enrollment at another institution is provided, or if the student is not enrolled after the close of enrollment for the next academic semester. Any approved refunds are processed with a $20 drop fee and the remaining balance is forwarded to the last known home address after any Bursar account balances are satisfied.

If I am a freshman, is it required that I have a meal plan both semesters: What if I am in a fraternity or sorority?
ALL members holding a meal plan in the fall semester will be automatically assessed for the same meal plan in the spring semester, regardless of Greek affiliation or classification. Freshmen who are a part of a group or activity such as a fraternity or sorority that requires participation in a separate meal program may purchase the 50 meal block, offered in the spring semester only. Any remaining balance on a Flex Dollars account is carried forward each semester. Carryover balances may not be used to meet the second semester required deposit.

May I change my meal plan?
Changes in a meal plan resulting in a lesser plan are allowed only during the first two weeks of the semester with charges prorated accordingly. Changes must be submitted to the ID Center in writing before the change deadline to be considered. The first change is done at no charge, but a change fee of $25 is deducted at the time of change for additional changes.

What is the difference between Ole Miss Express and Flex Dollars?
Ole Miss Express can be used campus wide (i.e., bookstore, copy machines, food locations) and select off campus locations. Flex Dollars are restricted to on campus locations including prepared food locations, vending machines, coffee shops, and convenience stores.

How do I find out the balance on my account?
ID card account balances may be viewed at the ID Card Center, sales locations, or deposit locations only. Account balances are NOT available by phone or online (online feature coming soon).

How do the meal plans work?
All meal plans are served in Johnson Commons, Union Food Court, Commons Java City, and C-3 Express, except the All Access, which is accessible ONLY at Johnson Commons, but does include *50 Union meals usable at C-3 Express, Union Food Court, and Commons Java City. Unused meals are NOT carried over into the next semester. Meal plan participants are granted one meal per visit and a maximum of six meals per day from their plan. Each meal plan allows ten guest meals, part of the total meals, per semester. Guest meals may be used to treat a guest or for personal use. Additional meals may be purchased with Flex Dollars, Ole Miss Express, cash, Visa, or MasterCard. Meal plans may not be accessed through the participant’s ID card until one day before the first day of classes, provided that registration has been completed.